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How to say no without feeling guilty

How to say no without feeling guilty

Download: 3 tips on how to say no with grace   How many times have you been in a situation when someone is asking you to do something and you think” I really should say no but I feel bad”  So are faced with a decision.  Do you say no and feel guilty, or you say...

7 Keys to building resilience

7 Keys to building resilience

  Resilience can feel like a buzz word.  It sounds really good, what does it actually mean?  And even harder is figuring out how to achieve it.  It’s like the unicorn of well-being or actually achieving the allusive “work-life balance”.  Super nice to say and...

What is Compassion Fatigue?

What is Compassion Fatigue?

Around the world ministry leaders and cross-cultural workers are serving and caring and unaware of the risk and impacts of Compassion Fatigue.  Resulting in people experiencing mental, emotional and physical exhaustion and even having to leave the ministry to care for own their wellbeing.

5 Tips to get through the holidays

5 Tips to get through the holidays

  The holidays The holidays bring stressful moments. It doesn’t matter if you have a hallmark life or if you are someone struggling with loss, anxiety or depression. There are times when you are feeling overwhelmed, frustrated and even sad. So often when we think...

I Statements – communication strategy

I Statements – communication strategy

“I” statements are a simple way of speaking that will help you avoid the defensive trap by reducing feelings of blame. A good “I” statement takes responsibility for one’s own feelings, while tactfully describing a problem.

H.A.L.T Communication Strategy

H.A.L.T Communication Strategy

H.A.L.T. It stands for Hungry, Angry, Lonely and Tired.  It’s a quick and easy reminder that if you feel any of these things you should halt, stop immediately and meet these needs prior to having difficult conversations.

Why is listening so important?

Why is listening so important?

Active listening is listening with curiosity.  Guiding the person with questions so they can unwrap and open boxes themselves, where eventually they will find the core issue.   I have put together a cheat sheet of curious questions to help you guide people as they tell their stories.

Flipping your lid

Flipping your lid

“Flipping your lid” is a simplified explanation that I often refer to when describing what happens in the brain when people experience stress.  Once you learn this concept you will begin to see if everywhere. The frustrated customer, angry neighbour, the exhausted parent.  Your response to this human experience will be forever changed, and you build self awareness resists that urge to flip your own lid. 

Using scales to support

Using scales to support

If the person you’re supporting is having difficulty describing their feelings, or the meeting is lacking focus or if it’s a struggle to keep people on track, use a number or color scale as it provides common ground and language to build upon.

What to say when you don’t know what to say

What to say when you don’t know what to say

  If it hasn’t happened to you yet, there will be a day when you enter a situation and you have no idea what to say and people will be looking to you for support and hope.  Often times it’s when others are facing tragedy. You feel helpless, Words are worthless....